Management Philosophy

Caledon’s management philosophy is to harness the collective capabilities of employees and suppliers, in pursuit of the goal of meeting customers’ needs. Part of our concept of Total Quality is that we believe that continuous improvement is possible, and that it can be achieved by tapping into the “discretionary effort” that individuals will contribute to their jobs – if they are treated in a way that motivates them to do so.

 

 

To implement this philosophy we have developed what we call “The Caledon Challenge”, and a set of “building blocks”.

 The Caledon Challenge

"Challenge existing behaviour patterns in order to improve skills, methods, and results."

The Challenge makes it okay to challenge peers and superiors as well as subordinates.  It is intended that managers be challenged every bit as much as anybody else.

Building Blocks in the Foundation of Caledon

• Treat everyone with dignity and respect.
• Implement Human Resource policies that cause each Caledon employee to be motivated to contribute to his or her maximum potential.
• Make Caledon a safe and good place to work.  Be recognized as such by employees, customers, and suppliers.
• All employees should have, at their fingertips, all of the information and tools that they need to do their jobs effectively.
• Strive to achieve accuracy, clarity, and transparency in all operations.
• Orient all staff to the real needs of our customers.
• Provide outstanding business and technical support to customers.