Quality

Caledon Laboratories Limited operates a Quality Management System that is certified to the ISO 9001:2008 standard.

At Caledon, quality has not been relegated to one department. Rather, we have embraced the concept of continuous improvement in our Management Philosophy, and we focus on Total Quality at every step of the operation.  Some highlights of the system include:

• Appointment of qualified staff and the delivery of appropriate training
• Personalized customer service to ensure a clear understanding of customers’ needs
• Production and certification of products based on documented specifications that are linked to customer needs, and described in a detailed Certificate of Analysis
• A comprehensive identification and traceability system
• A corrective and preventive action system in which actual and potential deficiencies in all aspects of our business and technical processes are subjected to root cause analyses

Managers have direct responsibility for issues in their department, and the Quality Manager oversees the entire system.

Employees at every level of the organization are involved.  The following are the first words in every Caledon employee's job description:

"With respect to products, processes, and the Quality System, every Caledon employee has a responsibility to prevent non-conformities, identify and record problems, implement solutions, and control further operations until any unsatisfactory conditions have been corrected."

View our Quality Policy

View our ISO 9001:2008 Certificate